FAQ

Shipping

Order processing takes around 1-2 days. After the order is processed shipping usually takes 5-7 days to reach the destination. International shipping can be subject to a slightly longer shipping time depending on the Country. Once the order is shipped you will receive a tracking number so you can keep an eye on your new garments from The Get Fresh Company.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the GFC members newsletter. You will receive email notifications each time we release a new product.

Do you guys re-stock your inventory?

On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Can I get a refund or make an exchange?

All sales are final, exchange only. We will fulfill a return only if there is an error on our part

Where do I ship returns?

You may ship your return to the following address within 7 days of receiving the product:

Get Fresh Returns

498 Queen St W, M5V2B3

Toronto, Ontario

Canada

Declined credit card?

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.

I purchased a GFC product from another retailer. How do I handle returns?

Unfortunately, we can only accept returns or address customer issues for purchases made through GETFRESHCOMPANY.COM